Trading conditions

General provisions
These claim regulations were elaborated in accordance with Code nr. 513/1991 Sb., Commercial Code nr. 40/1964 Sb., Civil Code and Code nr. 634/1992 Sb., Consumer Protection Code, in current version and is related to consumer goods purchased in our shop.
Seller is tradig company TRADAG Ltd., Textilní 3411/5, 400 01 Ústí nad Labem, Identification number 47783052.
Purchaser agrees with this code of conduct and claims regulations by goods takeover from seller.
Code of conduct and claims regulations are directly available in company seat TRADAG Ltd.,Textilní 3411/5, 400 01 Ústí nad Labem or on the internet presentation www.tradag.cz.

Trading terms and conditions
Delivery dates
We deliver goods on storage to our customers in case of cash on delivery on work days within 48 hours from telephone order confirmation to any address in the Czech Republic. We dispatch goods which is not on storage according to supplier´s accessability.

Ways of payment and goods delivery
•    Cash on delivery
We send you goods by delivery service of Czech Post (alternatively PPL), driver delivers you parcel with goods in your own hands on next work day after sending, from 8 a.m. till 5 p.m., usually till 3 p.m. Precise time can not be set. Delivery price is 149,-- Kč excl. VAT.

•    Bank transfer – proforma (advance) invoice
If you choose bank transfer payment, you will receive proforma invoice an variable symbol of payment from us, this will be you subsequently identified. Please, transfer sum to our bank account nr. 615069063/0300 (at ČSOB) or pay by postal order.
Delivery price is 99,--Kč excl. VAT.
Ater receipt of payment we will immediately contact you regarding arrangement on goods delivery.

•    Cash
You can take goods and pay in company seat. We receive cash payments. This way of purchase is of course free.

Internet order
After making (sending) order the customer will receive automatic answer which includes information on successful receipt, way of our following communication and precise specification of required goods including prices.
Price validity
Goods prices are daily actualised, you can verify them at each item and they are valid at the moment of order.

Action offers
The section Action Offers includes list of goods of price action across all categories. It represents the biggest price reductions and the most interesting actions of supplied goods. These prices are valid until cancellation.
Tax document and bond of caution
Both documents are enclosed to consignment.
In case that consignment includes tax document only, this document is also used as bond of caution.

Claim conditions
The purchaser is obliged to check up the goods delivered by the seller and without unreasonable delay inform the seller about the ascertained defects. 
Later claims of  ascertained defects will not be accepted by the seller. The purchaser is obliged to check up the product in order to find all defects which are possible to find under professional attention.
The purchaser has to notify the seller in writing (by e-mail) of the ascertained defects within 3 days from the goods takeover. In the written notification the purchaser has to state the ascertained defects, i.e. he has to specify the defects and the order number.
The purchaser exercises the written notification of the ascertained defects in the place of the seller´s seat: TRADAG Ltd., Textilní 3411/5, 400 01 Ústí nad Labem. Contact: Mr Antonín Slavíček.
For a complaint, it is necessary, in all cases, to submit a copy of the invoice and the payment and delivery documents or copy of bill and appropriately filled bond of caution which includes date and sale place (firm stamp), seller´s signature, type designation and serial  number relating to the goods whose defects are claimed /as far as signed on product).
In case of personal receipt the purchaser is allowed to check up goods while goods takeover and is obliged to solve possible ascertained defects with the seller immediately. Ascertained defects later exercised at the seller will not be accepted.

Have signed goods delivery by transporter the purchaser agrees with takeover and confirms that supplied goods is undamaged. Later complaints caused by transport will not be accepted. Exception is mechanical damage of goods which was not obvious whether while receipt of consignment or appropriate check up. In this case the purchaser is obliged to exercise complaint within 3 days from goods takeover.

Before the first use of product the purchaser is obliged to read through liability conditions including appropriate operating instructions /enclosed according to goods character/. When using the product contraty to operating instructions the purchaser bears all consequences caused and claiment will not be accepted. The seller does not bear liability for the defects resulting from the operation of the products, functional property and damage resulting from the unskilled use of the products, as well as for damage caused by outside occurrences and wrong manipulation. The product liability does not apply to defects of this kind.

The product liability does not apply to defects caused by abrasion by usual use of product, wrong manipulation, unqualified or unauthorized action or use, maintainance or installation contrary to operating instructions. The product liability does also not apply to mechanical damage caused by customer, to damage caused by frequent or inappropriate use, by negligence while goods manipulation, intrusion of foreign substances into device (dust, water,etc.) or by damage caused by inevitable accident. When defects caused by network overvoltage, it will be proceed in the same way. The product liability does not apply to goods with damaged protective seal, labels, serial numbers or with signs of unqualified repairation.

The seller does not bear liability for the goods defects to which the purchaser has been notified in time of conclusion of contract and the purchaser has not refused goods takeover. Regarding used products the seller does not bear liability for defects caused by use or abrasion which product had while goods takeover.

Regarding goods sold at reduced price the product liability does not apply to defects because of which the reduced price has been given. Regarding goods under complaint the seller does not bear liability for stored data and setting the device.In case of goods purchase in terms of business activity it will be proceed when complained according to appropriate law nr.513/1991 Sb., Code of conduct, in current version.

Liability period

Liability period starts from goods takeover by the purchaser, i.e. from the date given on  bond of caution,  evetually tax document (invoice). Legal liability period is generally 24 months. The seller is entitled to extend legal liability period. Liability period is extended including time in which product was in guarantee repair, according to enclosed documents related to previous repair (complaint).
Given liability periods apply to end customers.

Complaint handling
In case of sending defected goods to complaint by delivery service – at the expense of the purchaser – to complaint department address of sales manager, consignment has to be clearly signed with notice „COMPLAINT“ and contain goods under complaint including necessary accessories, copy of purchase document, valid bond of caution, cover note (including detailed defect description and rights specification which the purchaser exercises in connection with complaints), eventuelly other documents relating to goods supply, and sufficient purchaser´s contact data (back address, telephone number). Goods sent on the expenses of the seller will not be accepted.

In case of sending defected goods to complaint the purchaser is obliged to deliver complete goods and in suitable packaging material according to delivery requirements of supplied goods – preferably in original packaging. The seller is not obliged to accept goods under complaint when packed inappropriately and delivered without required components and accessories.
In case of illegitimate complaint goods will be sent on expenses and risk of purchaser to his/her given address as far as not arranged in other way.

Complaint including defect removal has to be handled without unreasonable delay, at latest within 30 days from the data of  complaint application as far as the seller and the purchaser do not arrange longer period of time.  After expiry of this period the purchaser has the same rights as if it was irremovable defect.
After checking submitted documents and check up goods under complaint the seller
•    accepts complaint as legitimate and in place receives goods under complaint in complaint procedure and notes it in writing, or
•    refuses complaint as illegitimate and returns goods under complaint to the purchaser, or
•    accepts goods under complaint to expertise in authorized service, on the base of expertise results complaint will be either accepted as legitimate and appropriately handled, or complaint will be refused and goods returned to the purchaser.
The seller submits a written notification – complaint report - to the purchaser regarding when liability rights for defect were exercised, repair procedure and time, eventually way of complaint handling.

The seller submits the purchaser notification on way of complaint handling in advance arranged way (by distance communication or in writing).
Order cancellation
You can cancel your order by phone +420 475 211 379 eventually by email prodej@tradag.cz unless our operators arrange goods delivery with you. Cancellation has to include order number in written form. This number is given in automatic answer which you receive to your contact e-mail after successful order making.
Order cancellation on part of the purchaser
In accordance with code nr. 367/2000 from 14. September 2000 the purchaser is entitled to withdrawn from contract within 14 days from goods takeover when goods ordered by distance communication media (internet, e-mail, telephone). Returned goods has to be flawless and completely functional, in original packaging which were not inappropriately opened. The purchaser is obliged to notify goods return to the seller in advance with invoice number relating to purchased goods. You find contacts on goods return and communication at the close of conditions.
In case of goods return in form of consignment appropriate financial means are returned in cash only.

Order cancellation on part of the seller
The seller reserves the right to cancel order or its part in following cases:
•    goods is not produced or delivered any more or supplier  price has been changed in considerable way
•    the seller and the purchaser have not arranged delivery way which is necessary for ordered goods. /Glass frames and their format./
In such situation the seller has to immediately inform the purchaser in order to arrange next procedure. In case the purchaser has paid part or full purchase price, this sum will be transfered back to purchaser´s bank account.

Possibility of avoidance of contract is furthermore not related to:
•    providing services in case that their performance started with  agreement before expiry of period 14 days from acceptance of performance
•    delivery of goods and services, their price is depending on fluctuations of financial market independently on will of supplier
•    delivery of audio or video recordings and computer programmes in case that consumer damaged its original packing
•    delivery of consumer goods such as accummulators, video and audio media, etc.
•    goods acquired by leasing or installment sale
•    goods purchased in order to following sale
•    in cases when there is no legal demand on returning is possible to return goods after previous agreement with sales manager (goods must be flawless and completely functional, in original packing which was not opened with care). In that situation purchaser is charged a fee in the amount of 10% off sale goods price. In case that purchaser requires exchange for other goods, the fee can be reduced to 5% off sale price.
Address for personal goods return and form of consignment
TRADAG Ltd., Textilní 3411/5,  400 01 Ústí nad Labem
Contact: Mr Antonín Slavíček

Final provisions

Rights liability for defects to which guarantee period is related will be cancelled, if they are not applied in guarantee period.
These claims regulations take effect 1.8.2008. Changes of claims regulations and code of conduct reserved.